Yes, please contact customer support at 613-224-5252 or send an email to firstname.lastname@example.org. An agent will assist you with changes to your order. Please note, orders
go out the next business day, so if you need to cancel or make changes to your
order, you should call or email us as soon as possible.
Look for the Shipping icon on each product page which will tell you the flat rate and the order value when FREE shipping applies.
We have two shipping categories: light or heavy. Lighter products ship for "$19.99 or FREE" when $99 or more. Heavier products ship for "$49.99 or FREE" when $399 or more. This change substantially reduces your shipping cost and in many cases really does mean Free Shipping for your entire order! Thanks for choosing DecksGo!
FedEx offers a 6 Business day maximum service which is quite economical.
Orders are shipped daily from our Ontario warehouse by FedEx. Ontario and Quebec deliveries take 1 business day. The Maritimes and Prairies can expect 2-3 business days. Alberta and BC can expect a maximum of 6 business days.
immediately if your order arrives damaged, or if an item does not meet your
expectations. A photograph is required to prove your claim. We will send out a
replacement order at our own expense.
We happily accept returns of UNUSED AND UNDAMAGED products that can be resold. You can return any product for any reason and get a full refund only if it is received within 90 Days of your purchase date. You will be refunded for the price of the product only. We do not pay for any return shipping fees, nor do we refund the original shipping fees.
Send your returned merchandise to our warehouse in Ogdensburg, NY. We do not accept any returns from UPS or FedEx unless it is prepaid by you. If you are a Canadian customer you must send your return to our Ottawa, Ontario office.
The products must be received within ninety days of the PURCHASE date. We do not accept product return requests after ninety days. We will issue your refund 7-10 business days once we receive the product back.
Please note that your financial institution could take up to seven business days to reflect this transaction.
Contact us immediately if you want to cancel an order. Our office hours are Monday to Friday from 9:00 AM and 5:00 PM Eastern Time. Please have your DecksGo.com sales receipt number on hand when you call. This will speed up the cancellation process.
Although we will do our best to cancel your order at once, our ability to do so depends on when the order was placed and when you contact us to cancel it. We therefore cannot guarantee that we will be able to cancel your order before it ships. If you request a cancellation AFTER you have received the FedEx tracking email and you refuse delivery when your order arrives it will be returned to us eventually by FedEx. We will still refund your purchase but not the original or return shipping fees under such circumstances.
The deck foot anchor kit comes with a post saddle, a load plate, and an auger. It is installed with a handheld ½" impact wrench. Use the 12mm impact socket for the auger and the 24mm impact socket for saddle installation.
Why Buy From us
Hello From The Owner
What People Are Saying About Us...
Titan Wood Post Anchor “The Titan has it all. It's got the strength that is what you're looking for but the look is outstanding and combined with the other features I put on this railing system it was the right choice. And I'm happy about that. ” Bob Evans - Big Rideau Lake, ON
Snap'n Lock™ Baluster Kits “We are thrilled to have used your Snap'n Lock Balusters for the first time on a deck we recently completed. The client was so thrilled they asked us to re-do their front entrance way with Snap'n Lock Balusters as well.
” Digg Contracting - Parksvill, BC
Titan Wood Post Anchor “Received the package with "Titan" base anchor samples. Thank you very much. I have them set up at our shop. Three gazebos where we have used the "Titan" base anchors. Hopefully they show clearly for you. Two are with the 4x4 and the one is with the 6x6. The 14' gazebo with 6x6 posts and no bottom rails is incredibly strong with them. I am still so glad we discovered them! ” Jay Leis - Brunner, ON
Shadow Rail Connectors “I love my Shadow Rail Connectors. They were as easy as 1,2,3 to install and couldn't look any better! Highly recommend!". Noel Gonzales - Sequin, TX
Aluminum Post Caps “These fit nicely and are a rigid metal cap. The paint looks uniform and slick and they fit nicely on a 5.5 x 5.5 square post. I cut several in half for the half posts that are attached to the house. I think these will last for many years." Jessica Wildeman - Divide, CO
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Take a selfie video with your deck or project in the background and post it to Instagram or Facebook using hashtag #DecksGo.Then email it to decksgo.com and we will send you a Starbucks Gift Card.
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