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Shipping And Return Policy
Shipping
Our regular FedEx Ground delivery gets product anywhere in the ten Canadian provinces between 1 and 7 business days.
We service all of Canada with FedEx. FedEx Ground offers a 7 Business day maximum service which is quite economical. FedEx Ground offers a 7 Business day service which is quite economical. Canadian orders are generally shipped daily with FedEx Ground. Ontario deliveries take 1-3 business days and Quebec deliveries take 1-6 business days. The Maritimes and Prairies can expect 2-3 business days. Alberta and BC can expect 7 business days. For more details, please visit this website
Limited Free Shipping Program
Look for the Shipping icon on each product page which will tells you the order value when FREE shipping applies.
We have two shipping categories: light or heavy. Lighter products ship for "$24.99 or FREE" when $149 or more. Heavier products ship for "FREE when $399 or more. In order for Free shipping to apply to heavier products, the order value of the heavier products must be $399 or more regardless if lighter products are added to the order. This change substantially reduces your shipping cost and in many cases really does mean Free Shipping for your entire order! Thanks for choosing DecksGo!
FedEx offers a 6 Business day maximum service which is quite economical.
Orders are shipped daily from our Ontario warehouse by FedEx. Ontario and Quebec deliveries take 1 business day. The Maritimes and Prairies can expect 2-3 business days. Alberta and BC can expect a maximum of 6 business days.
Worldwide Shipping
We do offer UPS and Postal Service (Air) for international shipping. If you have further questions about our international shipping please contact us for a quote.
US Postal Service PO Boxes; US Military APO/FPO Addresses
We do not deliver to US post office boxes or US military APO/FPO Addresses. We require a physical address for FedEx to deliver to.
We are not responsible if you choose to ship your order via FedEx to a USPS PO Box or military APO/FPO address and your order is returned to us as undeliverable. An additional fee will be charged to reship your goods to a deliverable street address.
If you choose to cancel your order after an instance of non-delivery, we will deduct the original shipping fee from your refund.
We reserve the right to change the terms of or discontinue this offer at any time.
No On-Time Guarantee
We have no control over our shipping partners, their operations, or events that affect their delivery schedules. We therefore do not guarantee on-time delivery. We offer daily shipping to all US (lower 48) states using FedEx service. We also can offer a 2 or 3 day FedEx air service. Call us for any special order delivery instructions and a quote at 844-833-3257.
Processing Time
Orders received between Monday and Friday are processed on the next business day. Orders received on Friday afternoon, Saturday and Sunday (Eastern Time) are usually processed on Monday. A business day is a regular work day. Business days do not include weekends or statutory holidays.
No Liability For Customer Data Entry Errors
We are not responsible for customer errors in delivery address entry or delivery method. Please review your order and contact us immediately if you find mistakes.
No Liability for Non-Delivery Due to Customer Absence
If you or your designated recipient are not home to accept your parcel, and the FedEx delivery person can not find a secure drop point for it, he or she may make up to two additional attempts to deliver your package.
We are not responsible if you or your designated recipient is absent during any delivery attempts and, as a result, FedEx returns the package to us as undeliverable. In such a case, an additional fee will apply to reship your package. If you choose to cancel your order after an instance of non-delivery, we will deduct the original shipping fee from your refund.
Business Days
A business day is a regular work day. Business days do not include weekends or statutory holidays.
Worldwide Shipping
We do offer UPS and Postal Service (Air) for international shipping. If you have further questions about our international shipping please contact us for a quote.
No On-Time Guarantee
We have no control over our shipping partners, their operations, or events that affect their delivery schedules. We therefore do not guarantee on-time delivery. We offer daily shipping to all US (lower 48) states using UPS Ground service. We also can offer a 2 or 3 day UPS air service. Call us for any special order delivery instructions and a quote at 844-833-3257.
No Liability For Customer Data Entry Errors
If you or your designated recipient are not home to accept your parcel, and the UPS delivery person can not find a secure drop point for it, he or she may make up to two additional attempts to deliver your package.
We are not responsible if you or your designated recipient is absent during any delivery attempts and, as a result, UPS returns the package to us as undeliverable. In such a case, an additional fee will apply to reship your package. If you choose to cancel your order after an instance of non-delivery, we will deduct the original shipping fee from your refund.
US Postal Service PO Boxes; US Military APO/FPO Addresses
We do not deliver to US post office boxes or US military APO/FPO Addresses. We require a physical address for UPS to deliver to.
We are not responsible if you choose to ship your order via UPS to a USPS PO Box or military APO/FPO address and your order is returned to us as undeliverable. An additional fee will be charged to reship your goods to a deliverable street address.
If you choose to cancel your order after an instance of non-delivery, we will deduct the original shipping fee from your refund.
We reserve the right to change the terms of or discontinue this offer at any time.
Processing Time
Orders received between Monday and Friday are usually processed the same business day or the next day. Orders received on Saturday and Sunday are usually processed on Monday.
Business Days
A business day is a regular work day. Business days do not include weekends or statutory holidays.
90 Day Return Policy
We happily accept returns of UNUSED AND UNDAMAGED products that can be resold. You can return any product for any reason and get a full refund only if it is received within 90 Days of your purchase date. You will be refunded for the price of the product only. We do not pay for any return shipping fees, nor do we refund the original shipping fees.
Send your returned merchandise to our warehouse in our Ottawa, Ontario office. We do not accept any returns from UPS or FedEx unless it is prepaid by you.
The products must be received within ninety days of the PURCHASE date. We do not accept product return requests after ninety days. We will issue your refund 7-10 business days once we receive the product back.
Please note that your financial institution could take up to seven business days to reflect this transaction.
Procedure
1. You MUST call our toll free number (844) 833-3257and obtain a Return Merchandise Authorization (RMA) number for your return.
2. You MUST include a copy of original invoice with quantity of returned items placed inside the box.
3. You MUST write your RMA number on the original invoice included with the package. This should also be on the outside of the box.
4. All return shipments MUST BE consigned as follows:
DecksGo
5390 Canotek Rd. Unit 14
Ottawa, ON K1J 1H8
Telephone: (613) 224-5252
5. In case of multi-carton shipments, they should be clearly marked "1 of 3", "2 of 3", and so on.
6. If these steps are not followed, you will be subject to a 25% restocking fee.
Please include a copy of your invoice with the item being returned and mark “Returned Goods” in a prominent location on the package. Please Note: We do not accept any products which were purchased at one of our dealer stores. You must return your goods back to the store you bought it from
CALL OUR TOLL FREE NUMBER
LABEL THE PACKAGES
LABEL MULTIPLE SHIPMENTS
Damaged or Defective Items
Contact us immediately if your order arrives damaged, or if an item does not meet your expectations. A photograph is required to prove your claim. We will, at our own expense, send out a replacement.
Exchanges
We will exchange goods which have not been used and are received by us within 90 days of the purchase date on the invoice.
The customer must obtain a Return Merchandise Authorization (RMA) number by calling (844) 833-3257 or by email and follow the return procedures. A shipping charge will be applied for delivering the replacement goods.
If you need to exchange items that qualified for free shipping on the initial order, please note you will be required to pay the flat rate shipping fee on the exchanged shipment. Please call our toll free number if you need clarification.
Cancellations
Contact us immediately if you want to cancel an order. Our office hours are Monday to Friday from 9:00 AM and 5:00 PM Eastern Time. Please have your DecksGo.com sales receipt number on hand when you call. This will speed up the cancellation process.
Although we will do our best to cancel your order at once, our ability to do so depends on when the order was placed and when you contact us to cancel it. We therefore cannot guarantee that we will be able to cancel your order before it ships. If you request a cancellation AFTER you have received the FedEx tracking email and you refuse delivery when your order arrives it will be returned to us eventually by FedEx. We will still refund your purchase but not the original or return shipping fees under such circumstances.
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